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FAQ - Payments

Q:  I want to order 30 booklets but 3 different front covers, how much will this cost?
A:  Your order is 25 or more in total so you will pay £1.69 each.  When choosing the ‘Quantity Option’ scroll down to the 25+ £1.69 button for each of the 3 designs.

Q: Because I will want a different cover for the boys to the girls, will I still get them @ £1.79 each??  As it looks like I have to order 11 of each to get that price.
A:
Yes, you will get them at £1.79 each as the price is based on your total order of 15.  Please scroll down to the 11-24 £1.79 Quantity Option for each of the different covers.

Q:  I have just ordered 27 booklets but charged £1.99 each instead of £1.69
A: 
You have chosen the wrong ‘Quantity Option’.  I check all orders and refund any overpayments.  Refunds are processed at time of dispatch via Paypal, who will send the refund via the original payment method (eg: back to your credit card).  Confirmation of refund will be sent with your order.
NB:  If an underpayment has occurred I will contact you via the email address you have used for Paypal.  This may delay your order.

Q:  Do you offer discount for bulk orders?
A:  Yes, I normally offer between 5% and 10% discount depending on size of order, email beebooklets@gmail.com for more information

Q:  I ordered last year, will you offer me a discount this year?
A:  Yes, depending on size of order I normally offer between 5% and 10%, email your requirements to beebooklets@gmail.com

Q:  I do not have Paypal, can I send a cheque?
A:  You do not have to have a Paypal account to use it.  They will safely take your payment using a credit or debit card.  This is a very secure method to buy goods on the internet, as the person you are buying from does not have access to your payment card details.  However, I can accept a personal cheque but this will delay the processing of your order by approximately 10 days.  If you are a school – special arrangements can be made.  However, Paypal is still the most secure and fastest way to process any orders.  Please contact me via email if you require any further information.

FAQ – Booklet design

Q:  Can the booklets be personalised?
A:  Yes, but they have to be ordered specially, and the printer adds about £1.00 per book (depending on size of order) and it can take 3 weeks.  If it is just 1 or 2 books I can add a name via rub on stencils. (I am afraid it is too time consuming for larger orders but something you might consider doing yourself).

Q: Is it possible to have more pages in the books for writing messages on? I love the pre-designed pages you have featured on your website, but just thinking it would be great if it could double up as an autograph book for kids to write messages to each other when leaving too. 
A:  The booklets are pre-printed and any changes would require a special order.  This makes the booklets quite expensive as the printers charge me a lot more for small orders.  They are also 2.75” square, (small but cute), so may not make an ideal autograph book anyway.  However, the two inside covers are blank, so the children would have room for a couple of their best friends to sign.
 

FAQ - Dispatch

Q:  I need them urgently, how quickly can you send them?
A: I normally allow 3 days to process and dispatch orders and always use first class post, unless the order is non-urgent.  I am often able to dispatch on the same or next day following receipt of payment from Paypal.   If you email me beebooklets@gmail.com or send me a text 07866 200239 – I will confirm when dispatch is likely.  I can sometimes arrange special next day delivery – but this does add to the cost depending on size of order.

Q:  I have just ordered one design but would now like a mixture of designs instead.
A:  No problem, just email me your requirements and these will be dispatched instead.

 

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